What to Look for in an Emergency Restoration Company

There are many companies advertising emergency restoration services. Hiring the wrong company can make a bad situation worse. So, how do you know who do hire? Here are some tips on what to look for when shopping around for an emergency restoration company.

24/7 Emergency Response

Make sure the company is available around the clock if an emergency situation occurs. Of course, disasters don’t only occur at convenient times of the day. A reputable company will be able to send an experienced technician to your door anytime, day or night.

Licensed

The Contractors State License Board (CSLB) protects California consumers by licensing and regulating the state’s construction industry. You can check the status of a company’s license here.

Industry Certifications

A reputable company will have certifications and take the time to get their employees properly trained. Certifications show that they company continually commits itself to a higher level of competency, technical knowledge and workmanship.

Better Business Bureau

Always check to see if they are BBB accredited. Not every business is eligible for BBB Accreditation. Businesses must be able to meet, maintain and agree to the BBB Code of Business Practices (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation.

Available and Willing

Make sure the company is available and willing to answer your questions. If you they are pushing too hard for a sale or you find them unhelpful, move on to the next one.? You want a company that is going to help you through this process, not create more stress for you.

Guarantee of Work

It?ll give you peace of mind to have the company stands behind their work. Choose a company that will guarantee their work in writing.

Services Offered

You will be able to recognize a respectable company by the type of services they offer. If a company offers to dry out your carpet, but is mainly a carpet installation company, they may not have the training needed to do the job effectively. Look for companies that offer other services related to water damage or fire damage restoration.

?Efficient and Organized Processes

A good company will have an efficient and organized process. Everything from the pack-up process, cleaning process, inventory process and storage process should be well-thought-out and systematic.

Good Relationships with Insurance Companies

If the restoration company has satisfied customers, an insurance agent or adjuster will refer them with confidence.

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