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Frequently Asked Questions

When your property is damaged, we know you have questions. We have included answers to our most commonly asked questions below. Feel free to give us a call if you have additional questions.

Water Damage Restoration

The first and most important step is to call for help immediately. Alert Disaster Restoration provides 24/7 emergency service and can be on-site within 30 minutes to help mitigate the damage. You should also take immediate steps to protect yourself, your property, and others, and identify the source of the water if it’s safe to do so.

 

Our comprehensive water damage restoration services include water extraction, structural drying, dehumidification, and ongoing monitoring to ensure the affected area is thoroughly dried and restored. We proactively prevent mold growth by monitoring moisture levels and applying antimicrobial agents if necessary. If repairs are required after the property is dried, we are a licensed general contractor and can address any repair or reconstruction needs, returning your property back to normal.

 

To effectively dry out a property, we use professional-grade equipment, including air movers, dehumidifiers, and air filtration systems. Antimicrobial agents may also be applied to prevent future mold or fungal growth.



We are equipped to handle all types of water damage, from large-scale flooding and burst pipes to sewer backups and fire-related water damage. Our services cover both residential and commercial properties.

 

Our restoration process is designed to be a straightforward, three-step solution to return your property to its pre-loss condition. First, after you call our 24/7 emergency line, we will arrive on-site quickly to assess the damage and begin the cleanup. We will use professional equipment to extract water, dry the area, and repair the damage. We also clean and restore any of your belongings that may have been affected. 

 

A rapid response is critical to prevent further damage. The longer water sits, the more it can seep into walls, flooring, and foundations, leading to structural damage and the potential for mold growth. Our fast response helps minimize these risks.

 

Our technicians utilize advanced detection equipment, including moisture meters and thermal cameras, to locate all moisture, even in hard-to-reach areas such as behind walls, under flooring, and within cabinets.

Yes, we provide content cleaning and restoration services. Our team will carefully clean, sanitize, and dry your personal belongings and furniture to restore them to their pre-loss condition whenever possible.

 

Yes. A key part of our water damage restoration process is thorough drying and dehumidification. This, combined with our antimicrobial treatments, prevents the growth of mold and mildew, which can begin to form within just 24-48 hours.

Fire Damage Restoration

Our trained team will respond to your emergency call promptly, 24/7. We will perform a thorough damage evaluation to create a customized restoration plan that includes debris removal, cleanup, and securing your property to prevent further damage.

We provide comprehensive fire and smoke damage restoration services for both residential and commercial properties. Our goal is to handle the entire process from the initial cleanup to complete restoration, including soot and odor removal, structural cleaning, contents restoration, and repairs.

Yes. Our full-service restoration includes reconstruction, where we will remove damaged areas and rebuild them to restore your property. ADR is a qualified contractor through the state of California’s CSLB. The Contractors State License Board (CSLB) protects consumers by licensing and regulating California’s construction industry. Lic. 950983.

 

Our restoration process is designed to be a hassle-free, three-step solution to get your property back to its pre-loss condition. We provide 24/7 emergency response and handle everything from the initial cleanup of smoke, soot, and water to the necessary repairs and restoration of your home or business. We manage the entire process to ensure a complete restoration, so you can return to your life and enjoy your fully restored property.

Contents packout is the process of removing your belongings and salvageable contents from your damaged property and moving them to our on-site cleaning facility. We will carefully inventory all items for your records and clean them to their original condition before returning them to you.

We use an effective deep cleaning process designed to remove all traces of smoke and soot from ceilings, walls, and other surfaces, ensuring a thorough deodorization of the premises. This is a critical step to prevent permanent discoloration and to neutralize any lingering odors.

Soot is the visible, fine particle residue left by a fire, while smoke odor is the lingering smell caused by microscopic particles trapped in porous materials. Our process addresses both, utilizing specialized cleaning agents and advanced techniques, such as thermal fogging, to eliminate odors trapped in walls and other surfaces.

We are equipped to handle any water damage that occurs as a result of firefighting efforts. Our process includes water removal and professional drying to prevent further issues, such as mold growth.

We offer contents cleaning and restoration services to salvage and restore as many of your personal belongings as possible. We use advanced techniques to clean furniture, fabrics, and other items affected by smoke and soot.

After a fire, your property may be left vulnerable with broken windows or a damaged roof. We provide immediate board-up services to secure your property from weather, vandalism, and pests, helping to prevent further damage.

Mold Removal

Alert Disaster Restoration specializes in mold removal and cleanup services for both residential and commercial properties. Our process includes inspection, remediation, and restoration to ensure the mold is completely and safely removed.

Common signs of mold growth include visible mold, musty smells, or a recent water disaster. If you suspect mold, especially after water damage, it is best to call a professional for a proper inspection.

If you suspect mold growth, you should contact our professional mold removal team immediately for an inspection. Mold can often stay hidden and out of sight, so the problem may be much larger than what you can see. We will check for areas with excessive moisture or humidity that can contribute to mold growth.

Mold exposure can be harmful, particularly to individuals with pre-existing health conditions or those who have been exposed for an extended period. Common symptoms may include a dry cough, sneezing, runny nose, skin rashes, watery eyes, and dry skin.

We follow a simple and straightforward three-step solution to restore your property. First, a certified mold inspector performs a detailed inspection to identify the type and quantity of mold present. When removing the mold, we establish a containment area to prevent the spread of spores and remove the mold in accordance with industry standards. We use air filtration devices to capture airborne spores. After the mold is remediated, a third-party performs a final inspection to confirm the successful removal of the mold and provide you with peace of mind.

Yes, there are many species of mold, such as Cladosporium, Penicillium, Alternaria, and Aspergillus. However, it does not matter what type of mold you have—if it is growing inside your property, it must be professionally treated and removed.

Professional mold removal is crucial because experts can safely and effectively contain and remove the mold, preventing it from spreading. They also have the specialized equipment and knowledge to ensure the job is done right, including proper inspection and post-remediation testing.

General Questions

Yes, Alert Disaster Restoration works with all insurance companies and can assist you with your claim to reduce delays and keep the process moving smoothly. We have extensive experience handling insurance claims to ensure they are processed promptly.

Alert Disaster Restoration offers comprehensive restoration services for all types of properties, including residential, commercial, and multi-family dwellings. The team is equipped to handle any size disaster, big or small.



Alert Disaster Restoration is an emergency restoration contractor serving Bakersfield, Tehachapi, Hanford, the Central Valley, and the surrounding communities. Our service area includes all of Kern County, Kings County, and Tulare County.

We are prepared and ready to respond 24 hours a day to emergencies. We can be on-site within 30 minutes of your call to help mitigate the damage from a fire or water damage loss as quickly as possible.

We provide comprehensive restoration services for all types of properties, including residential, commercial, and multi-family dwellings.